Sorry about the legalese here. But now required language for receiving and sending text messages. Bottom line here is that we respect your privacy.
Furthermore, we do not and will not use SMS for marketing. We have never automated our text messages and have no plans to ever do so.
If you have any questions, email me at drsteve@easyspine.com Dr. Steve Gardner
Choices and Controls
Consent to receive text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, or OPTOUT or HELP for help. For additional opt-out options or any inquiries, you may send your request or inquiry by contacting us at (301) 986-4810, or by emailing drsteve@easyspine.com. Message and data rates may apply.
We Use Nextiva VoIP As Our Texting Service
This Messaging Privacy Policy mainly describes the information Easy Spine collects about you through your phone calls and texts (collectively, called the “Messaging Services”), and how we use and share that information. We use Nextiva to provide the Messaging Service to you to provide communication by texts and telephone. For the purposes of the Messaging Service, Nextiva acts as our service provider and data processor of your text delivery information. VoIP stands for Voice over Internet Protocol. This messaging service is supported by the internet, with Verizon as our carrier.
HIPAA Compliance and Insurance
We comply with HIPAA in protecting your privacy. All sensitive information is for insurance billing in starting care, collected through Medforward, which encrypts your data. When insurance companies request a narrative report before issuing payment, we never include sensitive information or any information outside of clinical findings, notes regarding progression of care, symptoms, and how such clinical findings and patient-reported symptoms are affecting your activities of daily living. Furthermore, we always allow, even request and actively encourage that the patient review the information in the report in checking for accuracy and screening for sensitivity of data.
Collection and Use of Information
The body of your SMS text messages is not being viewed by any third party outside of Easy Spine. Only the information needed to route your text or phone call, such as name, phone number and destination where message is being sent is used by Nextiva VoIP. Nextiva VoIP may also use this information of name, phone number and destination of where message is being sent to deliver, maintain and support the Messaging Service, or to enhance the Messaging Service features and customize or personalize your experiences on the Messaging Service, or to comply with legal authorities as noted in the section below titled “Third Parties”.
Third Parties
At Easy Spine, we value your privacy. No mobile information, including phone numbers, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. However, under unusual circumstances, we may disclose your information as we believe is legally required and appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including those from other countries in accordance with U.S. law; (iii) if we should ever enter into a contract in which you are providing us with a service that we need to enforce; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
Opt-Out Instructions: You may opt out of receiving SMS messages from Easy Spine at any time by replying STOP to any text message you receive.
Support: For assistance with SMS messaging, reply HELP to any text message or contact us at (301) 986-4810 or via our website at https://www.easyspine.com/contact-us/.
How to Register for SMS Texts
To communicate with Easy Spine via SMS, please provide your phone number through our contact form at https://www.easyspine.com/contact-us/, where you can consent to receive SMS messages. Easy Spine does not send automated or marketing text messages.
Insurance Billing Option
For billing your insurance, the appropriate identification information, which includes name of insurance company, insurance ID, group number if there is one, personal address, name of subscriber, along with relevant clinical notes later in care, may be shared with our insurance billing service as well as the insurance carrier being billed. When collecting your insurance identification details, we email you a link to our Medforward services account for encrypting this information.
Protection of Information
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
Retention of Information
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Customer Care
If you are experiencing any problems with the Messaging Service, please email drsteve@easyspine.com